Terms of service
Last updated: 13 June 2026 · Version: 1.1
These terms govern your use of services provided by Thrive UK Limited. By creating an account or using the service, you agree to be bound by these terms together with the Privacy Notice and Data Processing Agreement.
1. The service
Thrive provides (a) Data Connect — an integration layer ingesting operational data from your nursery management system (Famly, Tapestry, Blossom, or CSV), and (b) Engine — an assessment workflow producing structured reports aligned to the EYFS Statutory Framework, the Ofsted Education Inspection Framework, and the Childhood Environment Index™.
2. Accounts and eligibility
You must be at least 18 and authorised to bind your organisation. You are responsible for the accuracy of account information and for keeping credentials secure.
3. Acceptable use
- No unauthorised access, reverse engineering, or scraping.
- No uploading of child-identifiable data — the service is designed to exclude it structurally.
- No use that breaches UK law, infringes third-party rights, or harms service integrity.
4. Fees
Where fees apply they are set out in your order form or Master Services Agreement (MSA). Invoices are payable within 30 days. Late payment may result in suspension after written notice.
5. Intellectual property
The service, methodology and Childhood Environment Index™ remain the intellectual property of Thrive. You retain ownership of your operational data and uploaded content; you grant Thrive a limited licence to process it to deliver the service.
6. Confidentiality
Each party will keep the other's confidential information confidential and use it only to deliver or use the service.
7. Warranties and disclaimers
Thrive will provide the service with reasonable skill and care. Engine assessment reports are professional opinions intended to support — not replace — a registered provider's regulatory obligations under the EYFS Statutory Framework and Ofsted inspection.
8. Liability
Neither party excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law. Subject to that, each party's aggregate liability is capped at the fees paid in the preceding 12 months. Neither party is liable for indirect or consequential loss.
9. Term and termination
Either party may terminate for material unremedied breach on 30 days' notice. On termination, customer data is exported on request and then deleted within 60 days, subject to legal retention obligations.
10. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.